CUSTOMER SUPPORT

- AtNo67 Concept Store -

RETURNS & REFUNDS

For full Terms & Conditions please click here

  1. Cancellations, changes to your order and exclusions [This paragraph applies if and only if, you are a citizen of the European Union, and you bought the Goods as a Consumer].
    1. You may cancel your order at any time before we dispatch the Goods or before the expiry of 14 working days from the date you receive your order, not including the day you received it. If you do, we will refund to you the original price of the Goods and the delivery charge. Please email us at info@atnumber67.co.ukstating your name, your order number and the reason you wish to cancel your order.
    2. We will try to accommodate any changes you wish to make after your order has been placed, but, given that your order will be processed immediately on receipt, we cannot guarantee this. If you do wish to add products to your order, please contact us. If you wish to remove products from your order before it is dispatched, please cancel the original order and place a new one. 
    3. Please note we are unable to change the order or the delivery address after the Goods have been despatched.

       

  2. Returns and refunds
    1. We do not accept returns unless you buy as a consumer. We accept returns where there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
    2. All returns must be sent to the following address: At Number 67, 6-7 Prospect, Kingsdown, Corsham, SN13 8AY, United Kingdom.
    3. In the event of any unwanted Goods, you must notify us that you wish to return the Goods within 14 working days from the date you receive your order, not including the day you received it. Please send us an email at info@atnumber67.co.uk that you would like to return Goods, specifying exactly what Goods and when purchased. 
    4. The Goods must be returned to us within 14 days from the day you notified us you wish to return the Goods.
    5. Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. 
    6. You are responsible for the cost of returning your order. We are not obliged to refund to you your cost of re-packing and returning the Goods. If you do not pay the costs of return delivery, we will deduct the direct costs of recovering the goods from the amount to be refunded to you.
    7. We ask that the Goods are returned in the original packaging and condition. Please retain all original packaging until you are certain you wish to keep your items. Should you wish to return the order of part of it to us, please repack it with care using the original packaging. 
    8. As the Goods are your responsibility until they reach our warehouse, please ensure you package your return to prevent any damage to the items or boxes. We do advise that you obtain a certificate of postage in case the parcel fails to reach us. 
    9. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
    10. Furniture may be cancelled or returned at any time up to 14 working days from the day after receipt by informing us within that period that you wish to do so. If delivered it must be kept in original condition for collection by our nominated carrier. A £100 collection charge for UK will apply.
    11. In the event of faulty Goods, we will replace or refund Goods which fail to comply with the provisions of the Sale of Goods Act 1979 or which show a defect. If you claim that the item is defective, the following conditions apply:
      1. the defect must be reported to us within 4 weeks of becoming apparent 
      2. you have returned the defective Goods or parts to us if we have so requested
      3. the defect results only from faulty design or manufacture
      4. You must tell us by email message to info@atnumber67.co.uk that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect and when it arose.
      5. If we agree that we are liable, we will cover the cost of return carriage and will refund the Goods or replace the Goods (subject to availability) free of charge.
      6. Items deemed subject to fair wear and tear will not be accepted as faulty. 
      7. If we replace or refund Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
    12. In the event that the Goods are damaged when delivered to you, please let us know as soon as you discover any damage via email at info@atnumber67.co.uk. Please include your order number and an image of the damaged item if possible. 
      1. If you would like a replacement, please let us know when you report the item as damaged. We will replace the items free of charge. If we are unable to fulfil your request for a replacement we will be happy to refund you for the cost of the damaged items. 
      2. Returns of damaged items will only be accepted if the goods were damaged when delivered to you. 
    13. Goods should be returned:
      1. with both goods and all packaging as far as possible in their original condition;
      2. securely wrapped;
      3. at your risk;
      4. at your cost (with the exception of faulty Goods or Goods damaged when delivered to you)
    14. If you have returned an item, we ask that you allow up to 7 working days for the item to be received back with us and be processed by our returns department, before you query the return. 
    15. If delivery was made to a UK address, you are also protected by the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982.

 

Before you make your purchase, we ask you kindly to consider the following:

  • Every effort is made to ensure that the Goods we supply correspond as closely as possible to the pictures displayed online. However, variations can occur. These could include, but are not limited to, slight differences in shades of fabric, colour, texture or dimensions of products. No responsibility can be accepted for these variations and you must check the measurements and suitability of the Goods to your requirements. 
  • Please contact us if you have any specific questions about an item and we will answer to the best of our ability. 
  • Because we rely on our suppliers, we do not guarantee that Goods advertised on our website are available.
  • We reserve the right to discontinue products.
  • Many of the Goods we supply are bespoke and unique. Therefore, Goods will change frequently and cannot be replaced in an identical way. Therefore, any contract with us is subject to the Goods being available or held by us.
  • The images shown online are for illustration purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.
  • Due to the handmade nature of products, there may be imperfections to the surface of products and some items may have slight differences. This by no means affects the quality of the product.